K-P Tech Support

Terms & Conditions and Privacy Policy

Terms & Conditions

Last updated: July 21, 2025By using K-PTech.com, signing up for a Koala Protection plan, or requesting service, you agree to the following terms and conditions. We don’t mean to sound all serious — but it’s important stuff.1. What We Do
K-P Tech Support offers technical support services to individuals, families, and small businesses. This includes:
* Remote and in-person troubleshooting
* Device drop-off and pickup
* Appointment-based consultations
* Subscription-based support via Koala Protection Plans
Koala Portal is our customer platform for scheduling, subscribing, tracking usage, and reaching support.2. Account Usage & Access
* You must create an account to schedule services or access subscriber features.
* Keep your login info secure. If someone breaks into your account and schedules 37 pickup appointments, that's on you.
* Optional 2FA is available — and encouraged — to protect your portal access.3. Appointments & Cancellations
When scheduling any service, you agree to follow our appointment policies:
* Remote Support: Cancel at least 2 hours in advance.
* In-Person Support or Device Services: Cancel at least 12 hours in advance.
* Business Consultations: Cancel at least 6 hours in advance.Failure to do so may result in forfeiting the session or being charged the full amount.4. Payment & Billing
* Pricing is clearly listed on our website and inside the Portal.
* Travel fees apply for in-person visits. These are calculated based on distance from our standard service area.
* Payments are securely processed through Stripe or your chosen method at the time of scheduling or subscription.
* All service sales are final unless explicitly stated otherwise.5. Subscriptions (Koala Protection)
* Koala Protection plans unlock access to free sessions, discounts, and priority support.
* Subscriptions are managed through Stripe and can be canceled or modified at any time.
* Free sessions reset monthly. Unused appointments do not roll over.
* Downgrading or canceling a plan may reduce your benefits immediately.6. Scope of Responsibility
While we’re very good at what we do, K-P Tech Support is not liable for:
* Irrecoverable data loss
* Hardware failures unrelated to service
* Acts of koalas (real or metaphorical)We provide advice, repair, and recommendations — but the final decisions and data backups are up to you.7. Privacy & Data
We collect only the minimum amount of data required to provide support. This may include:
* Your contact info
* Appointment history
* Case and device notes
* Subscription and usage detailsWe never sell or share your data, and full details are in our Privacy Policy.8. Acceptable Use
* Don’t try to break or hack the Portal. We will notice.
* Don’t impersonate other users.
* Don’t abuse our services. Fair use applies to all subscriptions.9. Updates to These Terms
We may revise these Terms from time to time. If we do, we’ll post the updated version here. Your continued use of Koala Portal after changes go into effect constitutes agreement with the new Terms.10. Contact
Questions? Problems? Compliments on our bear puns?Email us anytime at [email protected] visit k-ptech.com for more ways to connect.

Privacy Policy

Last updated: July 21, 2025At K-P Tech Support, your privacy matters as much as your tech working properly. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe — all while keeping things short, clear, and mostly jargon-free.1. Who We Are
This Privacy Policy applies to Koala Portal and all services operated by K-P Tech Support.We’re a small, privacy-conscious tech support provider based in Eastern Kentucky, and we take your trust seriously.2. What We Collect (and Why)
When you use the Koala Portal or request service, we collect the following types of information:
Basic Account Info
* Name
* Email
* Phone number
* Password (securely encrypted)
* 2FA status and verification if enabled
Appointment & Case Details
* Scheduling history
* Devices needing support
* Case descriptions and tech issues
* Session usage (to track your subscription benefits)
Subscription Data
* Your active Koala Protection tier
* Discounts applied
* Appointment limits and usage
* Billing status (via Stripe)
Why we collect this: To offer you personalized, secure, and trackable support. Also, to help us remember how many free sessions you’ve used. (We’re good, but we’re not psychic.)3. What We Don’t Collect
We do NOT store:
* Full payment details (that’s Stripe’s job, not ours)
* Sensitive personal documents (unless you share them during support, in which case we delete them promptly after use)
* Creepy tracking data. No cookies for ad networks here.4. How We Keep It Safe
* All data is stored in Airtable, protected by strong encryption and password security.
* Koala Portal accounts are password-protected and support 2FA (Two-Factor Authentication) if you opt in.
* Our systems are limited to trusted support advisors only.5. How Long We Keep It
We retain:
* Appointment history and case notes for reference, unless you request deletion.
* Subscription data for active customers. If you cancel, we retain data only as long as legally required or practically useful.
If you want your account or case history permanently deleted, just email us. We’ll be sad to see you go — but we’ll honor the request.6. Legal Stuff
We’ll only share your data if required by law or if it’s necessary to protect the Portal or our customers (e.g., investigating fraud).We never sell or rent your data. Period.7. Your Rights
You have the right to:
* Access your data
* Correct incorrect info
* Request deletion
* Opt out of marketing (don’t worry — we don’t really do that anyway)8. Third-Party Services
We use a few trusted tools to power our services:
* Airtable – for customer and appointment data
* Stripe – for payment processing
* Softr – to host Koala PortalThese services follow strong security and privacy standards, and your data is only shared with them as necessary.9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the date at the top and make it available in the Portal.10. Got Questions?
We’re here to help — tech and transparency alike.Email us any time at [email protected] visit k-ptech.com for more.